Maintenance
We do try to attend to repairs as quickly as possible but first we have to prioritise them. To do this we use the following categories:
EMERGENCY REPAIRS (e.g. electrical power problems, boiler not working, toilet blocked, water leaks, lock faulty). We aim to resolve these matters within 24 hours.
URGENT REPAIRS (e.g. toilet seat broken, fridge/washing machine not working). We aim to resolve these matters within 5 working days.
NON URGENT REPAIRS (e.g. cupboard handle loose, shelf fallen down). We aim to resolve these matters within 28 days.
If your request is an emergency then call Erion immediately on his mobile 07792 701317 and he will attend to the matter.
In order to keep track of repairs/maintenance we need requests to be by email.
Wherever possible, we will try to let you know when we will be attending any calls that you place. However, this isn’t always practical, so please bear with us if Erion turns up unannounced.
If you would like to request a repair, or maintenance of any description, please send an email to: maintenance@kpls6.com
In your email, please list:
- your name
- your mobile number
- your house
- and the nature of your request with as many details as possible
PLEASE NOTE that by submitting this maintenance form, you are authorising us to enter your property using our copy of the keys in order to rectify any problems that you have detailed.